Privacy policy

Effective Date: August 13, 2025
Last Updated: August 13, 2025

CleaningPal Inc. (“CleaningPal,” “we,” “our,” or “us”) operates the CleaningPal platform, store, and website, including all related services, features, tools, content, and applications (collectively, the “Services”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and disclose information in the course of providing our Services. It also explains your rights and how you can contact us.

This Privacy Policy forms part of, and is subject to, our Terms of Service. Capitalized terms not defined in this Privacy Policy have the meanings given in the Terms.

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by law:

Customer Information

  • Contact details (name, phone number, email, billing and service addresses)

  • Service preferences and property details (e.g., cleaning type, special instructions, pet presence)

  • Booking history and communications with us

  • Payment and transaction details (processed securely by third-party payment processors; we do not store full payment card information)

Contractor/Cleaner Information

  • Contact details and account login credentials

  • Professional details (years of experience, specializations, service history)

  • Government-issued identification and background check information

  • Banking or payment details for payouts

  • Ratings, reviews, and customer feedback

Device & Usage Information

  • IP address, browser type, operating system

  • Interaction data (pages visited, actions taken, time spent)

  • Cookies and similar tracking technologies

2. Personal Information Sources

We collect personal information:

  • Directly from you – when you create an account, book services, communicate with us, or provide information for your cleaner profile.

  • Automatically – through cookies, analytics tools, and your device when you use our Services.

  • From service providers – such as Shopify, payment processors, analytics platforms, and marketing tools.

  • From partners and third parties – where permitted by law.

3. How We Use Your Personal Information

We use personal information to:

  1. Provide and manage Services – booking processing, payment facilitation, scheduling, and customer support.

  2. Tailor and improve the experience – remembering preferences, showing relevant cleaners, and personalizing marketing.

  3. Ensure safety and trust – conducting identity and background checks, fraud prevention, and dispute resolution.

  4. Communicate with you – booking confirmations, service updates, promotions, and policy changes.

  5. Comply with legal obligations – tax requirements, regulatory reporting, and responding to lawful requests.

We may also use information for marketing and advertising, including showing you relevant ads on our platform and third-party websites, and for security and fraud prevention.

4. How We Disclose Personal Information

We may share your information:

  • With Shopify and service providers – including IT management, payment processing, analytics, marketing, fulfillment, and customer support.

  • With cleaners/contractors – limited to information necessary to perform the booked service.

  • In disputes – to resolve customer–cleaner issues.

  • With business and marketing partners – to show relevant offers and ads (in accordance with applicable law).

  • For legal compliance – to respond to lawful requests or enforce our Terms.

  • In business transactions – such as mergers, sales, or reorganizations.

We do not sell your personal information.

5. Data Security

We use encryption in transit, restricted access controls, and secure storage to protect your information. While we take reasonable measures, no method of transmission or storage is 100% secure.

6. Data Retention

  • Customers – Retained as long as your account is active or required for business/legal purposes.

  • Contractors – Retained for the duration of engagement and as required for compliance.

  • Booking history – Retained for record-keeping, dispute resolution, and compliance obligations.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal information

  • Receive a copy of your data and request its transfer

  • Withdraw consent for marketing

  • Restrict or object to certain processing activities

To exercise these rights, email ana@cleaningpal.co. We may need to verify your identity before processing requests.

8. International Transfers

Your information may be transferred to and processed in countries outside your residence. We use contractual safeguards when required.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

The Services are not directed to individuals under the legal age of majority. We do not knowingly collect such information.

11. Changes to This Policy

We may update this Policy from time to time. Changes will be posted with a revised “Last Updated” date. Significant changes will be communicated to you directly.

12. Contact Us

📧 ana@cleaningpal.co
📍 4551 Zimmerman Ave, Niagara Falls, ON, L2E 3M5, Canada