Welcome to the CleaningPal FAQ page! Here, you’ll find answers to some of the most common questions about our cleaning services. Whether you're curious about booking a cleaning in Niagara Region, our services, or payment options, we've got you covered.
If you don’t find what you’re looking for, feel free to reach out to our team directly, and we’ll be happy to assist you. Our goal is to provide you with a seamless and stress-free experience so you can enjoy a cleaner home, hassle-free!
New Customer FAQs
Do I need a price estimate before booking a service?
Nope! Our pricing is transparent, so you’ll see the cost upfront before confirming your booking—no surprises or hidden fees.
How do I book a cleaning service?
Simply open the CleaningPal website, choose a cleaner, enter your details, choose a time that works for you, and confirm your booking. It’s that easy!
How can I change or cancel a scheduled service?
You can modify or cancel your booking through the CleaningPal team (Call us or email us) . Just keep in mind that last-minute cancellations have a cancellation fee.
Will I get a refund if I cancel my booking?
If you cancel within the allowed timeframe (More than 24 hours), you’ll receive a full refund. Late cancellations may be subject to a 50% cancellation fee.
When will I be charged for my booking?
You’ll be charged once your cleaning service is confirmed. This ensures your appointment is secured with a trusted cleaner.
What if my cleaner doesn’t show up?
That’s rare, but if it happens, we’ll find you a replacement as quickly as possible or issue a refund—whichever you prefer!
What if my cleaner cancels at the last minute?
We’ll immediately match you with another available cleaner. If no one is available, you can reschedule or get a full refund.
Do I need to provide cleaning supplies and equipment?
You can either provide your cleaning supplies or you can also purchase the cleaning supplies for the service and keep them for next time
